Claims Policy

Prior to installation:

In the unlikely event of receiving defective products, we will process and expedite the replacement immediately.  Just follow the instructions below.

  1. DO NOT INSTALL THE PRODUCT  
  2. E-mail an "HFP Claims Form", your original invoice, a brief description of the defect and 3-5 digital pictures clearly showing the defect to Claims@Hardwood-Floor-Products.com
  3. A phone number and your e-mail address
  4. Tell us whether you would like us to ship the replacement products, or you would prefer a credit for the defected product
  5. The warranties of all products are covered by the manufacturer.  We are required to follow their warranty procedures but we will help resolve any concerns you may have.  Scratch marks, high-heel indentations, fading, darkening, cupping, gapping, buckling, stains, water damage, and others are not deemed manufacturing defects.

After Installation:


If the products have been inspected before installation then installed and you believe there is a manufacturer defect,  the following instructions are to followed:

  1. E-mail an "HFP Claims Form", your original invoice, a brief description of the defect and 3-5 digital pictures clearly showing the defect to Claims@Hardwood-Floor-Products.com
  2. A phone number and your e-mail address
  3. If the pictures can't determine the issue at hand, an independent inspector may be recommended to physically inspect the floor that is reported defective. An inspection fee of $300 will be mailed to the inspector before the inspection. He will comprise and deliver a full report and determine the reason of the issue(s). If the report proves that it is a manufacturing defect, the manufacturer will reimburse you for the inspection, as well as complete replacement of the defected product.(Manufacturer's warranty)
    If the report proves to be anything other than manufacturer defects-the cost of the inspection report will remain paid by the purchaser
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